DDP Travel Forex Pvt Ltd* (hereinafter referred to as "Company", "we", "us", or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you use our currency exchange and travel-related services.
1. What Information We Collect
We may collect the following categories of information:
A. Personal Information
(1) Full Name
(2) Contact Details (email, mobile number, address)
(3) Date of Birth
(4) PAN Card, Aadhaar Number, Passport Number, or any other government-issued ID
(5) Photographs and self-declaration forms
(6) Financial details (for payment processing)
B. Transactional Data
(1) Currency exchanged, date and location of transaction
(2) KYC documents as mandated by RBI
(3) Beneficiary details in case of outward remittance
C. Technical Data
(1) IP address
(2) Device and browser information
(3) Cookies and session identifiers
(4) Location data (with user consent)
2. How We Use Your Information
Your data is collected and processed for the following purposes:
(1) To comply with regulatory and anti-money laundering (AML) obligations (RBI guidelines under FEMA Act)
(2) To process and complete currency exchange, remittance, and card issuance transactions
(3) To communicate service updates, confirmations, and important alerts
(4) To prevent fraud, unauthorized access, or illegal activity
(5) To enhance our services, marketing communication (with your consent), and customer experience
3. Data Sharing & Disclosure
We do not sell your personal information. However, we may share your data with:
(1) Regulatory authorities such as the *Reserve Bank of India (RBI), **FIU-IND*, and other government bodies as required by law
(2) Partner banks, remittance providers, and credit card issuers (e.g., Thomas Cook, Axis Bank) for processing transactions
(3) Our service providers including IT, payment gateways, courier, verification, and customer support partners
(4) In case of a merger, acquisition, or business restructuring, data may be shared as part of due diligence
4. Data Retention
We retain your data:
(1) For as long as necessary to fulfill the purpose of collection
(2) For a minimum of *10 years* in accordance with *RBI’s KYC Master Direction guidelines
(3) For resolving disputes, complying with legal obligations, and enforcing agreements
5. Security Measures
We adopt reasonable technical and organizational measures to safeguard your data including:
(1) SSL encryption on all web interactions
(2) Secure KYC document storage
(3) Controlled access to sensitive systems and information
(4) Regular audits and employee confidentiality protocols
6. Your Rights
As a user, you have the right to:
(1) Access, correct, or update your personal data
(2) Withdraw consent (subject to legal and regulatory requirements)
(3) Request deletion of personal data no longer needed
(4) Opt-out of marketing communications
To exercise your rights, please contact our *Data Protection Officer* at:
📧 [ info@ddptravelforex.com ]
7. Use of Cookies
We use cookies to personalize your experience and track website analytics. You can manage cookie preferences via your browser settings.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the content or privacy practices of those websites.
9. Policy Updates
This Privacy Policy may be updated periodically to reflect changes in legal, regulatory, or operational requirements. We encourage you to review this page regularly.
10. Contact Us
If you have any questions or complaints regarding this Privacy Policy, reach out to us at:
📍 DDP Travel Forex Pvt Ltd [205 Sagar Avenue, 2nd Floor, Lallubhai Park Rd, Off S.V. Road, Andheri West, Mumbai 400058, Maharashtra India.]
📞 +91-9769 6767 66
📧 [ info@ddptravelforex.com ]
11. Acceptance of Terms
By proceeding with our services, you acknowledge that you have read, understood, and agreed to the above terms and conditions.
Via Email.
That I Acknowledge
